Pro-align Physio & Rehab

Website: 

https://www.pro-align.uk, 

https://www.pro-align.com.au

Last updated: 2nd March 2026

 

1. Who We Are

Pro-align is a sole trader business operating in the United Kingdom.

For the purposes of UK data protection law, Pro-align is the Data Controller of your personal data.

If you have any questions about this Privacy Policy or how your data is handled, you can contact:

Email: sally@pro-align.uk

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

Information you provide directly:

• Name

• Email address

• Telephone number

• Company name (if applicable)

• Any information submitted via contact forms

• Information provided when requesting services or quotations

Automatically collected information:

• IP address

• Browser type and version

• Device type

• Pages visited and time spent on the website

• Cookies and tracking data (see Section 8)

3. How We Use Your Personal Data

We use your personal data to:

• Respond to enquiries

• Provide services and fulfil contractual obligations

• Send quotations or proposals

• Manage client relationships

• Process payments (where applicable)

• Improve our website and services

• Send marketing communications (where you have given consent)

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Contractual Necessity

Where processing is necessary to provide services you have requested.

Legitimate Interests

For operating and improving our business, provided your rights do not override these interests.

Consent

Where you have given clear consent (e.g., for marketing communications). You may withdraw consent at any time.

Legal Obligation

Where required to comply with UK law.

5. Marketing Communications

We will only send marketing communications where:

• You have explicitly opted in; or

• We are legally permitted to do so under UK electronic marketing regulations.

You can unsubscribe at any time by:

• Clicking the unsubscribe link in emails; or

• Contacting us directly.

6. Sharing Your Data

We do not sell your personal data.

We may share your information with:

• Professional advisers (e.g., accountants or legal advisers)

• IT service providers and website hosting providers

• Payment processors

• Email marketing platforms

All third parties are required to process your data in compliance with UK GDPR.

7. International Transfers

If any of our service providers are located outside the UK, we ensure appropriate safeguards are in place, such as:

• UK International Data Transfer Agreement (IDTA); or

• Adequacy regulations recognised by the UK government.

8. Cookies

Our website uses cookies to:

• Ensure proper website functionality

• Analyse website traffic

• Improve user experience

You can manage cookie preferences through your browser settings. 

9. Data Retention

We retain personal data only as long as necessary to:

• Fulfil the purposes for which it was collected

• Comply with legal, accounting, or regulatory requirements

Typically:

• Enquiry data: up to 12–24 months

• Client records: up to 6 years (for tax/legal compliance)

10. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request erasure (“right to be forgotten”)

• Restrict processing

• Object to processing

• Data portability

• Withdraw consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO Website: https://ico.org.uk

11. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration.

However, no online transmission can be guaranteed to be completely secure.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.